The City of Brunswick’s customer service email address is ready for you. Please direct all City-related inquiries to CityHall@BrunswickMD.gov.
The Mayor and Council meet on the 2nd Tuesday of each month. Click here for more information including the most recent agenda.
Conductor Keypasses are now available free of charge at participating Brunswick businesses and at City Hall. Click here for a list of current offers from Brunswick businesses.
In the News…
- Please continue to check the City Facebook page for periodic updates on the State of Emergency and other important information.
- Given that the landfill remains closed and some roads are still only one lane, TRASH COLLECTION IS CANCELLED ALL WEEK. There will be no curbside trash collection in the City of Brunswick the week of January 26-29, but regular service should resume on its regular days and routes on Tuesday, February 2.
- Citizens are encouraged to enroll in “Alert Frederick County” so they can be advised of emergency notices
(http://www.frederickcountymd.gov/4727/Emergency-Alerts). It takes about 2 minutes to enroll.
- The February Economic Development Commission meeting has been moved to February 8, 2016.
- The date for Mayor Tome’s “State of the City” has been postponed to Thursday, February 11, 2016 at 7:15am at Beans in the Belfry. All are welcome to attend. Click here to register to attend.
- Certified AARP tax counselors will be at the Brunswick Senior Center to prepare tax returns for seniors beginning in February. Click here for more information.
- Press Release
FOR IMMEDIATE RELEASE: January 19, 2016
Contact: Carrie Myers, Public Information Officer, City of Brunswick – 301-834-7500, ext. 201, Assistant@BrunswickMD.gov
City of Brunswick Utility Billing Software and Bill Changes
The City of Brunswick is excited to announce the launch of its new utility billing software. As part of this system implementation, customers can expect to see an updated billing format when their January utility statements arrive. Full-page bills will replace the post card format and include new customer account numbers on a bar-coded coupon to return with payment. The use of bar code technology will improve the efficiency and accuracy of payment processing, and as the City continues to grow, will reduce the need for additional resources allocated to bill handling.
The City’s billing cycle and processes have not changed. Bills are still generated quarterly in January, April, July, and October, and are based on consumption from approximately the previous three-month period. Online bill payment through the City’s website remains the preferred way to pay, and a new online portal (coming soon) will give customers login access to their account information. Through this new portal, customers will also be able to opt out of receiving paper statements and allow receipt of bills electronically. Customers may still pay by credit card, cash, or check through the mail, phone, or by visiting City Hall. This quarter’s utility bills will be due by February 25, 2016.
Mayor Karin Tome stated “We are always looking for ways to improve customer experience and staff productivity, and we are very excited to modernize our software and billing process.”
The change to the utility billing software is part of a larger project to upgrade the City’s computer systems including its financial and administrative software package. Over the last three years, the City has updated its server, network, and desktop hardware, as well as its video meeting software. The new financial system, an Accela product, has already been brought online to handle the City’s accounts payable and accounting functions. Additional features could be added in the future to improve City operations, asset management, and customer service. In the coming months the new software will also be used to develop the City’s fiscal year 2017 budget.
For questions please email CityHall@BrunswickMD.gov or call 301-834-7500.
- City of Brunswick Paving Project – The City of Brunswick is embarking on a major capital improvement project to upgrade its transportation network including road paving, sidewalk installation and restoration, and spot repairs or installation of curbs and gutters. This project began in the fall of 2015 and will continue in the spring of 2016. Maple Avenue reconstruction will begin in the spring. Stay tuned for more information. Thank you in advance for your patience as the City completes this important project to help smooth your ride! Click here for a complete list of streets included in this project.